Return Policy:
Divalicious Shoes will only accept returns on items that were damaged or defective upon receipt.
Divalicious Shoes has the right to decline a returned item.
Please inspect your order once you receive them, Divalicious Shoes reserve the right NOT to refund a customer after 3 days received of goods.
Please be advised that the content must be returned in it's original box and must be in the condition that you received it. Refused, unclaimed, or undeliverable merchandise returned due to the customers' error are subjected to 25% or higher restocking fee, in addition to all freight charges.
However, if your returned merchandising is due to the defective or mishandled of the products, or we shipped the wrong product to you, and the worse scenario is that we don't have the right product for the replacement, we will either issue a store credit or refund your credit card or Paypal.
*As required, all customers needs to send us the picture(s) as proofs for the defective items before we issue any refund or store credit. Divalicious Shoes reserves the rights not to issue a refund or store credit without any evidence.
When will my return be processed?
Most refunds are processed within seven to ten business days once the merchandise is received at our warehouse. Credit for the returned item(s) will be posted to your credit or debit card account in accordance with your financial institution's procedures. Cash refunds for merchandise paid for by check or wire transfer will take a maximum of 14 business days. We will send you a confirmation email when your refund has been processed.
